Frequent Asked Questions
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SHIPPING INFORMATION
We work with a number of logistics providers to deliver parcels to your country's port. Then, depending on the post office in your country, DHL, FEDEX or other logistics companies may be responsible for delivering the parcel to you.We work with a number of logistics providers
Usually the whole process takes 8-15 working days. After we confirm your order, we will prepare your parcel in 5-7 working days, then the parcel will be picked up by the logistics company and start to transfer the parcel from their processing centre to your country, after that it will be sent to you by your local post office.
After we send the package to the logistics company, we will mark your order as shipped at the same time and the tracking number will be emailed to you. You can track your package information through 17TRACK or other online tracking website. There are times when these websites do not provide up-to-date logistics information, and this is when you can always contact us and we can check the latest logistics information for your package through the logistics company.
We handle parcels from all over the world and you can usually order direct. However, there may be additional circumstances, such as some remote countries we can not handle your parcel; some remote areas may require additional shipping costs, then we will contact you by email, otherwise your parcel will be sent by us directly to your hands.
When your order is over $25, additional shipping charges are waived and you receive free shipping. If your order is under $25, you will be charged $5 for shipping.
HOW TO ORDER(MUST READ)
1. Choose products on our website (Brixtoy.com) and create your order.
2. Send a payment of the same amount as your order through our Paypal Me link.
3. We will confirm your Brixtoy order when we receive your payment. At that time you will receive an order confirmation email, this process usually takes less than 24 hours
4. After the package is sent, you will be sent an email with a tracking number..
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After we send the package to the logistics company, we will mark your order as shipped at the same time and the tracking number will be emailed to you. You can track your package information through 17TRACK or other online tracking website. There are times when these websites do not provide up-to-date logistics information, and this is when you can always contact us and we can check the latest logistics information for your package through the logistics company.
We currently support Paypal payment. If this is your first time here, please Read The "
HOW TO PLACE ORDER"Guide.
Signing up for an account is not mandatory, but we highly recommend you do so. This is because an account can process your refund credits, track your order information, and save your favourite products to wishlist.
REPLACEMENT & RECEIVED WRONG/BROKEN ITEM
If you have purchased a block set, we offer one free refill per order, please contact our customer service via WhatsApp Group or email.
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If you receive the wrong product, please take a photo at the first time and contact our customer service service. Usually a new parcel will be re-sent to you or a refund will be processed directly.
If you order minifigures and have problems with the quality, we offer a half refund for this. For block sets, we will give a free replacement service.