Frequent Asked Questions

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SHIPPING INFORMATION

We work with a number of logistics providers to deliver parcels to your country's port. Then, depending on the post office in your country, DHL, FEDEX or other logistics companies may be responsible for delivering the parcel to you.We work with a number of logistics providers

We handle parcels from all over the world and you can usually order direct. However, there may be additional circumstances, such as some remote countries we can not handle your parcel; some remote areas may require additional shipping costs, then we will contact you by email, otherwise your parcel will be sent by us directly to your hands.

HOW TO ORDER(MUST READ)

1. Choose products on our website (Brixtoy.com) and create your order.
2. Send a payment of the same amount as your order through our Paypal Me link.
3. We will confirm your Brixtoy order when we receive your payment. At that time you will receive an order confirmation email, this process usually takes less than 24 hours
4. After the package is sent, you will be sent an email with a tracking number..
View Payment tutorial

We currently support Paypal payment. If this is your first time here, please Read The "

HOW TO PLACE ORDER"Guide.

REPLACEMENT & RECEIVED WRONG/BROKEN ITEM

If you have purchased a block set, we offer one free refill per order, please contact our customer service via WhatsApp Group or email.

If you receive the wrong product, please take a photo at the first time and contact our customer service service. Usually a new parcel will be re-sent to you or a refund will be processed directly.